We want you to be happy with everything you buy from Bella Baby. To enable you to buy with confidence, if you are not 100% satisfied with your purchase, you can return your order to us for a full refund or exchange within 30 days. Returns must be unused, unopened and in the original packaging. Proof of purchase is required.
Return to our stores:
Take the item to any Bella Baby retail store with your delivery email. Any returns made through the store will be credited to your account within 2 - 3 working days.
As part of our 30-day return policy, all returns will need to be received and processed by us within 30 days of purchase.
Return by Post or Courier :
As per our terms and conditions, the cost of returning any items is at your own expense and we do not offer a collection service so you will need to use your own courier or drop into the store. Bella Baby will incur the cost of the return if the item is defective, or we have delivered the item to you in error or as a substitute.
Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us by email: [email protected] or by phone, T:01 254 2548 Failure to do this may result in a delay with your refund. The following information is required when you call:
- Your order reference number
- Your telephone and contact details should we need to contact you
Products must be packaged in outer cardboard or protective bag, we will not accept products whereby the original packaging is damaged. Please do not write address details or anything on product packaging, items with writing on packaging cannot be accepted back for a refund.
Furniture/wooden products or any items once assembled cannot be returned.
For hygiene reasons, we do not refund/exchange opened bedding/mattresses/breast pumps unless they are faulty.
Products must be unused & in their original packaging with no signs of use. At Bella Baby, we inspect all returns to ensure we are always giving our customers brand new products. We will not refund any items with any sign of visible use.
Bella Baby will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our store(s) nationwide. Waste batteries are taken back in-store on a one-for zero basis (i.e. no purchased required) as long as they are of equivalent type to that sold by us. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, batteries and light bulbs, https://www.weeeireland.ie/household-recycling/where-can-i-recycle/. Never put WEEE, batteries or light bulbs in any of your bins.