We want you to be happy with everything you buy from Bella Baby. To enable you to buy with confidence, if you are not 100% satisfied with your purchase, you can return your order to us for a full refund of the product (excluding the original shipping charge paid) or exchange it within 30 days from the day of purchase. Returns must be unused, unopened and in the original packaging. Proof of purchase is required.
Return to our stores:
Bring your order/ item to any Bella Baby retail store with your delivery email. Any returns made through the store will be credited to your account within 2 - 3 working days.
Return by Post / Courier:
As per our terms and conditions, the cost of returning any items is at your own expense and we do not offer a collection service so you will need to use your own courier or postal service. Bella Baby will incur the cost of the return if the item is defective, or we have delivered the item to you in error or as a substitute.
Please inform us of your intent to return the unwanted product or item by sending us an email to [email protected] and please note word RETURN follow by order number in the topic of the email so we can solve this matter quickly and efficiently.
Please remove any labels on the package and note your order number, name & telephone number so that we can process your refund promptly.
Our return address is:
Unit 9b Racecourse Business Park
Products must be packaged in outer cardboard or protective bag, we will not accept products whereby the original packaging is damaged. Please do not write address details or anything on product packaging, items with writing on packaging cannot be accepted back for a refund.
Furniture/wooden products or any items once assembled cannot be returned.
For hygiene reasons, we do not refund/exchange opened bedding/mattresses/breast pumps unless they are faulty.
Products must be unused & in their original packaging with no signs of use. At Bella Baby, we inspect all returns to ensure we are always giving our customers brand new products. We will not refund any items with any sign of visible use.