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Returns Policy On Receipt of the Goods
If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:
• All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Bella Baby within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.
• Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem, if, when signing to accept delivery, you could write Box damaged on the delivery record.
• Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.
• If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 7 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage. Products returned incomplete, damages or used by the customer will not be accepted.
IMPORTANT
we regret that we cannot offer refunds on mattresses, nappy products, audio CDs, or assembled furniture unless faulty. When ordering assembled furniture please check that access to your premises will accommodate delivery.
Any returns accepted by us will issue a credit note or refund to the customer, only after inspecting the returned item. Only the price of the returned product will be refunded. Delivery and shipping costs will not be refunded.
Warranty – failure within Guarantee period
Proof of purchase must be supplied before warranty repairs can be accepted. Where goods fail during the guarantee period, we will, on inspection, if the fault is confirmed to be due to a manufacturing defect, arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the cost.
Important information for overseas customers - Warranty
All products are sold with a warranty. Should any item fail within its warranty period, we will Endeavour to find an authorized service agent in your country. If this cannot be done, and the item must be returned to us for repair or refund, the customer must meet the cost of delivery to us and also return carriage where applicable. Outbound shipping charges are non-refundable.
Accidental Damage
For goods which sustain accidental damage whilst in day-to-day use we will be happy to obtain a quote for rectification of the problem. In these circumstances you will be responsible for meeting any carriage charges; it may be necessary to return the item to us for inspection to assess the extent of the problem.
Safety Standards
All products sold on this site comply with either EU or UK safety regulations.
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Home » Returns Policy
